Refund & Cancellation Policy
This page explains how Basma Umrah Travel & Tours handles cancellations and refunds. The exact amount recoverable on any booking is confirmed in writing before it is processed.
How cancellations work
An Umrah package is made up of separate services — visa processing, air tickets, hotel rooms and transport. Each of these has its own cancellation rules set by the supplier. When you cancel, we recover whatever the suppliers allow us to recover and pass that back to you, after deducting amounts already spent on your behalf.
Generally non-refundable
Amounts already paid to third parties are usually not recoverable. This typically includes an issued Umrah visa and its service fees, issued or non-refundable air tickets, and hotel nights inside a supplier's no-cancellation window.
Possibly refundable
Where a service has not yet been issued or booked — for example a hotel still within the free-cancellation period, or a refundable fare — the recoverable amount is returned to you.
How to request a cancellation
Send your cancellation request in writing on WhatsApp or by email with your booking name and travel dates. The cancellation date is the date we receive your written request, so send it as early as possible — every day of delay usually reduces what can be recovered.
Processing time
Once the suppliers confirm what is recoverable, we share a written breakdown of the refund with you before it is paid. Refunds are returned through the same channel used for payment.
Visa refusal
If a visa is refused, we share the outcome with you and refund whatever the airline, hotel and visa supplier release. Fees already consumed in the application cannot be returned.
Talk to us
For a cancellation or a question about a refund, message us on WhatsApp or call +92 323 4838437.